Privacy Policy

What personal data we collect and why we collect it

Protecting our customers and visitor’s personal information is of the utmost importance to ARCANUM MALDIVES ( hereafter known as “us” or “we” or “our”). Therefore, we have prepared this Privacy Policy to inform you as to how we will use the information you entrust to us.

In general, you can visit this Website without informing to us who you are or revealing any personally-identifying information (Personal Information) about yourself. For portions of this Website, we may need to collect Personal Information from you for a specific purpose, such as to provide you with certain information that you request about out products, ordering e-mail newsletters, and/or signing up for an event. Personal Information collected not limited to an e-mail address, country or location nor information (such as IP address, browser type, operating system, domain name, access times and referring website addresses, etc.) when needed to provide a service you requested. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website.

In addition to personally-identifiable information, ARCANUM MALDIVES automatically gathers general statistical information about this Website and its visitors, such as Internet protocol addresses, browsers, and pages viewed, number of visitors, goods and services purchased, etc., but in doing so  we does not reference you by individual name, e-mail address, home address, or telephone number. We use such information, in the aggregate, to determine how often and for how long visitors use parts of this Website and to research visiting patterns.

We may use your personal information for the following purposes:

• To ensure our site is full fill your needs.
• To deliver services, such as holiday packages or resort holidays, live aboard holidays, newsletters, events, that you request or purchase.
• To help us create and publish content most relevant to you.
• To alert you to special offers, updated information and other new services from ARCANUM MALDIVES, if you so request.
• To legal storage requirement such as for Taxation purposes or anything legally important held by Maldivian Laws

Consumer Rights:

You have the right to request information about the personal data we keep about you. If you believe that any information we are holding about you is incorrect or incomplete, please call or email us as soon as possible. We will correct any information found to be incorrect. You can withdraw your consent to us using the data for marketing purpose (i.e. sending news letters or offers to your e-mail address) at any time. Please email us back so we can opt you out from our marketing communication list as well

Credit Card Terms and Anti-Fraud Policy:

Credit-card fraud is on the increase. No country, company or individual is immune to the trend.

That makes it even more important that all your holiday transactions are treated with utmost privacy and security.

Arcanum Maldives Team has established anti-fraud practices throughout the company to protect the interests of all our clients to the best of our ability.

The aim is to protect the privacy of your personal details – including your credit/debit card details, other personal details and details of your holiday arrangements.

Arcanum Maldives Teams are instructed to follow these procedures rigorously to protect Data:

• All credit/debit card payments have the protection of our secure payments system.
• Arcanum Maldives computer is password protected for personal use and uses firewalls, automatically-updated anti-virus protection and Adware protection.
• All hard discs, discs and portable storage devices are erased before they are discarded.
• Passwords for Arcanum Maldives’s admin system are restricted to users only and changed regularly.
• Arcanum Maldives, in Maldives office, shreds after use all printouts of personal information that might be used to build up your personal profile.
• Any printouts of your details, such as flight information, are kept securely.
• Arcanum Maldives posts information arrives in unmarked envelopes to reduce the chance of postal fraud.
• Arcanum Maldives’s office has 24-hour security and CCTV.
• Company staff are checked, well known to each other and operate in a caring and responsible environment.
• Arcanum Maldives never passes your personal information to third parties.
• Arcanum Maldives never spams – our email circulars are restricted to an occasional emailed newsletter and requests to be removed from this list will immediately be respected.
• As a Maldives company, Arcanum Maldives’s directors undergo financial and personal checks to EU standards.
• Company is registered travel agency in Ministry of Economics and Ministry of Tourism.
• Company is registered at the Maldives Inland Revenue Authority.

Security of Collected Credit Card Information

If you choose to pay by Credit Card, we will create a payment button and our office will give you a link by email where you can click to see the payment steps, you will be redirected to the Payment gate ways of Bank of Maldives. You may enter your card details and the information at the Bank of Maldives Payment gateway. All communication between Arcanum Maldives and Maldives Payment gateway (Bank Of Maldives) are encrypted with the necessary protocol.

Once the payment is done the payer will receive a confirmation email along with a payment receipt and Terms and conditions; Please keep the copy of transaction records and Policies and Rules for future reference. Arcanum Maldives do not collect of store any information regarding your credit / debit card. Once the payment processing is completed you will be redirected back to our website

Enforcement of this Privacy Statement

If you have questions regarding this statement, you should first contact ARCANUM MALDIVES at info@arcanumco.com

Please ensure that any holiday supplier you use understands and follows similar procedures. Some do, many do not.

Please keep your holiday memorable for the right reasons.

Arcanum Maldives management